Refund & Cancellation Policy

This policy applies to Arboroot software subscription fees paid to Silvermere LLC (“Silvermere”, “we”, “us”). It is part of our Terms of Service.

1. Subscriptions are monthly

Arboroot Customer plans (see Pricing) are monthly software subscriptions. They are billed in advance through Stripe and renew automatically each month until you cancel. Tenants and guardians use Arboroot free of charge and are never charged a subscription fee.

2. How to cancel

You can cancel at any time, for any reason:

• in the Service, go to Settings → Billing → Manage billing (this opens the Stripe billing portal) and choose to cancel your subscription; or
• email support@arboroot.com from the email address on your account and ask us to cancel for you.

Your Billing page will show the date on which your paid access ends.

3. When cancellation takes effect

Cancellation takes effect at the end of your current billing period. You keep full access to your plan until then, and you will not be charged again after that date. Your data remains available for export as described in the Terms of Service.

4. Refunds

Because you can cancel at any time and keep access until the end of the period you have paid for, we do not provide refunds or credits for partial billing periods, unused time or unused features, and fees already paid for the current or past periods are not refunded on a pro-rata basis.

Exceptions:

• where a refund is required by applicable law; and
• if you were charged in error — for example a duplicate charge, or a charge after your cancellation took effect. Contact support@arboroot.com promptly; we will investigate and refund any amount charged in error to your original payment method through Stripe.

Except where required by law, any other refund is at our discretion.

5. Plan changes

You can upgrade or downgrade between plans in the Stripe billing portal (Settings → Billing → Manage billing). The effect and timing of a plan change, and any resulting adjustment to your next invoice, are shown to you before you confirm. Downgrades apply within the unit limits of the plan you choose.

6. Failed or late payments

If a renewal payment fails, Stripe may retry it and we will notify you. You can update your payment method at any time in the billing portal. If a payment remains unpaid, we may limit, suspend or cancel your subscription as described in the Terms of Service.

7. Free beta periods

Where we offer the Service or a feature free of charge during a beta period, no subscription fee is charged for that period, and no refund is due. We may end or change a beta offer with reasonable notice.

8. Rent and other tenant payments are not subscription fees

Payments that a tenant makes through Arboroot are processed by Stripe and settle directly to the Stripe connected account of the landlord, or of the property manager authorized by the landlord to collect rent on the landlord’s behalf. Silvermere does not hold those funds and cannot refund them. If you are a tenant with a question about a rent payment, or a Customer handling a tenant’s refund or dispute, please work directly with the other party; the ledger and payment records in the Service are available to both of you (see Terms of Service, Section 6).

9. Contact